Welcome to the UBANG on-line shop
Below you will find all the relevant information regarding sale and purchase on ubang.dk. Should you not find what you are looking for, you are welcome to contact us. Please note that guarantees and practices on ubang.dk are in accordance with the Danish Sale of Goods Act.

Placing an order

When you have placed an order, our system will automatically send you an email informing you of the products you have purchased and the personal information you have stated. Please note that this email is NOT a legally binding order confirmation by which an agreement has been entered. The email is just an electronic answer from our system confirming your entries. This means that we can cancel your order if the error is due to: print error, technical issues, delivery failure or similar situations.

As our on-line shop shares stock with our shop in Copenhagen it does occasionally happen that styles or sizes are sold out eventhough you have made an order on it. If this happens you will receive an email with suggestions to alternative styles, colors or sizes, and most often we manage to find a solution.

 Contract/invoice

Besides the email, which you will receive immediately after placing your order, you will receive an email when the order is shipped with information regarding tracking number etc.

Prices All prices on ubang.dk  include 25 % VAT except if you live outside the EU

Deliveries and prices:

For Danish order with use the company DAO. You can choose delivery to a pick up point or a home delivery. Read about DAO in this link

Orders can also be picked up in our shop in Vendersgade 17, 1363 Copenhagen K. Opening hours: Monday closed, Tues - Fr1: 12-17:30, Sat 11-14

Postal prices in Denmark
Pick up in shop: free
DAO to pick up point: DKK30,- (2-4 days)
DAO - home delivery: DKK40,- (2-4 days)

Postal prices within EU
Within EU we book the transport with CoolEurope. The delivery time is 4-10 days. Cool Europe hands your parcel over to a local logistic partner that will deliver to your door.

EU delivery: DKK60,- / EUR8,02

Postal prices outside EU:
All international orders are send with PostNord as a recommended letter with a tracking number. The transport normally takes 1 week, but it depends on the delivery time in your country.

International orders: DKK170,- / EUR13,39

Delivery:
We pack and ship all orders within 1-2 weekdays. Should any problems occur that may delay the delivery, you will be notified by email.

Import Duty and VAT for Deliveries Outside of the EU  

Goods despatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be as customs policies vary widely from country to country. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.

Methods of payment

On ubang.dk we strive to make it as easy as possible for our customers. That is why we offer different methods of payment. Pay online using one of the following methods of payment: Dankort, eDankort, Visa, Visa Electron, MasterCard, Maestro, Diners Club, American Express or alternatively you can use Paypal. The money will not be drawn from your account, until your purchase has been shipped from our warehouse. All prices on ubang.dk are displayed in EUR, but you can have them converted to DKK or USD. Prices include 25 % VAT.

Safety

All communication between our payments system and the card holder is conducted through an encrypted SSL-connection (Secure Socket Layer). Neither ubang.dk nor any other unauthorized person(s) can see the data exchanged during a purchase. On ubang.dk your personal contact information is 100 % confidential, and we guarantee that nobody can access it.

Exchanges and refunds

We always exchange or refund your purchase if a product does not live up to your expectations. You have 14 days' full right of return on all products counting from the day you receive your purchase. Please send an email to info@ubang.dk within 14 days after you have received your email, you then have 14 days to send the product back. Please state in your email which product you wish to exchange or have refunded. When exchanging products, please state which product you wish to exchange your purchase for. We will then ask you to send us the product + your receipt together with your name, address and telephone number.  Please remember that a return requires: that the product is unused and in its original packaging, that labels and hang tags are still in place and intact.
The return address is: UBANG, Vendersgade 17, 1363 Copenhagen K, Denmark

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For the latter, you should expect a processing time of 5-7 weekdays.

Complains

Please find a link to the EU Dispute Resolution

When ordering from UBANG you got 2 years warranty on all products

Colours

We cannot guarantee that the colours on ubang.dk are identical to the ones on the actual product, as the colour appearance depends on the colour and brightness settings on your computer and monitor.

Price / review errors

We cannot be held responsible for any price or review errors on ubang.dk.

Handling personal information

When registering on ubang.dk you will automatically receive an email immediately before each sale. When signing up for our newsletter you agree to receive exclusive news and offers from ubang.dk. News and offers are sent electronically.

You can unsubscribe from our newsletter at any time.Your information such as name, address, telephone number etc. is treated with full confidentiality and is used to handle your order. Legislative requirements for company accounts mean that we are obliged to keep your personal information for five years. ubang.dk is responsible for handling personal information. Your information is stored in a database on a secure server. We do not pass on personal information to third parties. According to the applicable legislation on the processing of personal information, you can have access to and take exception to the information that concerns you.

Changing terms and conditions of sale and purchase

ubang.dk reserves the right to change the terms and conditions regularly.

Contact

e-mail to info@ubang.dk

Phone: between 9 am and 3 pm: 0045 2625 3723