Welcome to the UBANG on-line shop
Below you will find all the relevant information regarding sale and purchase on ubang.dk. Should you not find what you are looking for, you are welcome to contact us. Please note that guarantees and practices on ubang.dk are in accordance with the Danish Sale of Goods Act.

Placing an order

When you have placed an order, our system will automatically send you an email informing you of the products you have purchased and the personal information you have stated. Please note that this email is NOT a legally binding order confirmation by which an agreement has been entered. The email is just an electronic answer from our system confirming your entries. This means that we can cancel your order if the error is due to: print error, technical issues, delivery failure or similar situations.

As our on-line shop shares stock with our shop in Copenhagen it does occasionally happen that styles or sizes are sold out eventhough you have made an order on it. If this happens you will receive an email with suggestions to alternative styles, colors or sizes, and most often we manage to find a solution.

 Contract/invoice

Besides the email, which you will receive immediately after placing your order, you will receive an email when the order is shipped with information regarding tracking number etc.

Prices All prices on ubang.dk  include 25 % VAT except if you live outside the EU

Deliveries and prices:

For Danish order with use the company DAO. You can choose delivery to a pick up point or a home delivery. Read about DAO in this link

Orders can also be picked up in our shop in Vendersgade 17, 1363 Copenhagen K. Opening hours: Monday closed, Tues - Fr1: 12-17:30, Sat 11-14

Postal prices in Denmark
Pick up in shop: free
DAO to pick up point: DKK30,- (2-4 days)
DAO - home delivery: DKK40,- (2-4 days)

Postal prices within EU
Within EU we book the transport with CoolEurope. The delivery time is 4-10 days. Cool Europe hands your parcel over to a local logistic partner that will deliver to your door.

EU delivery: DKK60,- / EUR8,02

Postal prices outside EU:
All international orders are send with PostNord as a recommended letter with a tracking number. The transport normally takes 1 week, but it depends on the delivery time in your country.

International orders: DKK130,- / EUR17,39

Delivery:
We pack and ship all orders within 1-2 weekdays. Should any problems occur that may delay the delivery, you will be notified by email.

Import Duty and VAT for Deliveries Outside of the EU  

Goods despatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be as customs policies vary widely from country to country. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.

Methods of payment

On ubang.dk we strive to make it as easy as possible for our customers. That is why we offer different methods of payment. Pay online using one of the following methods of payment: Dankort, eDankort, Visa, Visa Electron, MasterCard, Maestro, Diners Club, American Express or alternatively you can use Paypal. The money will not be drawn from your account, until your purchase has been shipped from our warehouse. All prices on ubang.dk are displayed in EUR, but you can have them converted to DKK or USD. Prices include 25 % VAT.

Safety

All communication between our payments system and the card holder is conducted through an encrypted SSL-connection (Secure Socket Layer). Neither ubang.dk nor any other unauthorized person(s) can see the data exchanged during a purchase. On ubang.dk your personal contact information is 100 % confidential, and we guarantee that nobody can access it.

Exchanges and refunds

We always exchange or refund your purchase if a product does not live up to your expectations. You have 14 days' full right of return on all products counting from the day you receive your purchase. Please send an email to info@ubang.dk within 14 days after you have received your email, you then have 14 days to send the product back. Please state in your email which product you wish to exchange or have refunded. When exchanging products, please state which product you wish to exchange your purchase for. We will then ask you to send us the product + your receipt together with your name, address and telephone number.  Please remember that a return requires: that the product is unused and in its original packaging, that labels and hang tags are still in place and intact.
The return address is: UBANG, Vendersgade 17, 1363 Copenhagen K, Denmark

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For the latter, you should expect a processing time of 5-7 weekdays.

Complains

Please find a link to the EU Dispute Resolution

When ordering from UBANG you got 2 years warranty on all products

Colours

We cannot guarantee that the colours on ubang.dk are identical to the ones on the actual product, as the colour appearance depends on the colour and brightness settings on your computer and monitor.

Price / review errors

We cannot be held responsible for any price or review errors on ubang.dk.

News letter sign up

When registering on ubang.dk you will automatically receive an email immediately before each sale. When signing up for our newsletter you agree to receive exclusive news and offers from ubang.dk. News and offers are sent electronically.

You can unsubscribe from our newsletter at any time.Your information such as name, address, telephone number etc. is treated with full confidentiality and is used to handle your order. Legislative requirements for company accounts mean that we are obliged to keep your personal information for five years. ubang.dk is responsible for handling personal information. Your information is stored in a database on a secure server. We do not pass on personal information to third parties. According to the applicable legislation on the processing of personal information, you can have access to and take exception to the information that concerns you.

Changing terms and conditions of sale and purchase

ubang.dk reserves the right to change the terms and conditions regularly.

Contact

e-mail to info@ubang.dk

Phone: between 9 am and 3 pm: 0045 2625 3723

Private policy

PRIVACY NOTICE

Data privacy is of high importance for UBANG and we want to be open and transparent and therefore have a policy setting of how your personal data will be processed and protected.

Controller of your personal data:
The Danish company, UBANG APS, is the controller of the personal data you submit to us and responsible for your personal data under the applicable data protection law.
UBANG Aps Refshalevej 110, 1432 Copenhagen K
VAT NO. DK-37505331

Where do we store your data:
UBANG is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information.

Access to your data:
Your data may be shared within UBANG. We never pass on, sell or swap your data for marketing purposes to third parties outside UBANG

Legal ground for processing:
For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Your rights:
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact UBANG that will provide you with your personal data via e-mail.

Right to portability:
Whenever UBANG process your personal data based on your consent or agreement, you have the right to get a copy of your data. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to erasure:
You have the right to erase any personal data processed by UBANG at any time except for the following situations:
*you have an ongoing matter with Customer Service.
*you have an open order which has not yet been shipped or partially shipped.
*you have an unsettled debt with UBANG, regardless of the payment method.
*your credit application has been rejected within the last three months.
*if you have made any purchase, we will keep your personal data in connection to your transaction for the matter of book keeping.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing mails

Right to restriction:
You have the right to request that UBANG restricts the process of your personal data under the following circumstances:
*if you object to process of your personal data, against UBANG legitimate interest, UBANG shall restrict all processing of such data, pending the verification of the legitimate interest.
*if you claim that your personal data is incorrect, UBANG must restrict all processing of such data pending the verification of the accuracy of the personal data.
*if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data.
*if UBANG no longer needs the personal data but it is required according to defending legal claims.

How to pursue your rights:
We take data protection very seriously and therefore handle your requests in relation to your rights stated above. You can always reach us at info@ubang.dk

Updates to our Privacy Notice:
We may need to update our privacy notice. The latest version is always available on our website www.ubang.dk. We will communicate any material changes to the privacy notice, for example the purpose of why we use your personal data, the identity of the controller or your rights.

 

COOKIES

A cookie is a small text file that is saved, and during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies:
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as; Facebook, Instagram and Youtube related to the ability of users to share content on this site, as indicated by their respective icon.

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data:
We will only connect your cookies to your personal data if you place an order.
If you are logged in to your order the legal ground is based on our legitimate interest.

How long do we save your data:
UBANG does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.